![]() ![]() You need to make the request within 14 days. Recently, the Better Business Bureau foisted an “F” rating on Epic Games’ Cary, North Carolina-based offices due to a lack of responses to customer complaints, many of which were through the Epic Games’ ticketing system. If buying the games from the Epic Games Store and now you no longer want the product you can request a refund. Variety has reached out for more information on the self-service solution, and will update if a response is received. He also stated that users would be given “no-questions-asked” refund tokens for use within the first 14 days after purchasing a game.įor now, players wishing to refund a game that falls within the unlimited refunds policy will still have to go through the player support form, but as Galyonkin has stated, the team is currently working on a fix for that. Games and products are eligible for refund within 14 days of purchase if they are marked as refundable or self-refundable. At the time, Epic Games stated that the “manual” review process was only temporary, as Epic’s Tim Sweeney noted during interview with.
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